Nook was built to help everyday Australians get their bearings before they compare an online casino australia offer, work out how pokies pay, or read the fine print on a bonus. That means handling information along the way, from the pages you browse to the messages you send through a contact form. This privacy policy explains, in plain English, what we collect, why, and what say you have over it, written with reference to the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.
This policy applies to nookyeg.com and every guide, review and comparison on it. It does not apply to the offshore gambling operators we write about — once you click through to one of those sites, you are on their turf, governed by their own terms, not ours. Nook is intended for adults aged 18 and over, and this policy should be read alongside the responsible gambling note further down.
Scope of This Privacy Policy
This policy sits underneath everything Nook publishes, from our real money casino comparisons to our guides on pokies, bonuses and licensing. Wherever you are on the site — reading, searching, or filling in a form — the same rules apply to how we treat your information, written in the same plain language as everything else here.
We update this policy occasionally, usually to reflect a new tool we have added or a change in how a service we rely on works. The version you are reading now was last reviewed in 2026, and a "last updated" note near the bottom of this page tells you whether you are looking at the current one.
Who This Policy Covers
This policy covers anyone who visits nookyeg.com, whether you read one article and leave or check our new casinos list every week. It applies equally to Australian visitors and readers browsing from overseas, though the rights described later — particularly under the Privacy Act — are Australian consumer protections.
It also covers anyone who contacts us directly, whether through our enquiry form, by email, or by leaving a comment where comments are enabled. As explained on our about us page, Nook is a small, independent editorial team, and the same people who write the guides read your messages.
What Counts as Personal Information
Under the Privacy Act, "personal information" means information about an identified individual, or someone reasonably identifiable from it. That covers obvious things like your name and email address, and less obvious things like an IP address, where it could reasonably be linked back to you.
It does not include anonymised or aggregated data. A report that says "12% of readers clicked through to our pokies guide last month" is not personal information, because no individual can be identified from it. We work with aggregated data wherever we can, because it lowers the privacy risk for everyone.
What Personal Information We Collect
Nook is a content and comparison site, not a casino, so we collect far less than an actual gambling operator would. We never ask for your bank details, a copy of your driver's licence, or ID photos — that verification happens at the operator's end, not ours, as covered in our payments and payouts guide.
Broadly, what we collect falls into two buckets: information you choose to give us, and information generated automatically while you browse. The more directly you interact with us — filling in a form rather than just reading — the more we hold.
Information You Give Us Directly
If you use our contact form, subscribe to an update, or leave feedback on a guide, you might give us your name, email address, and whatever you write in the message field. We only ask for what we need to answer you properly, with no mandatory account system just to read our content.
Occasionally a reader emails us directly rather than using a form, in which case we hold whatever is in that thread, including your address and anything else you have chosen to share. We do not go looking for extra information beyond what you have volunteered.
Information Collected Automatically
Like almost every website, Nook automatically logs some technical information when you visit: your approximate location (usually just the city or region, inferred from your IP address), browser type, device, the pages you viewed, and how you found us.
This is collected through server logs, cookies and analytics tools, explained properly below. On its own, this data rarely identifies a specific person; it is far more useful to us in aggregate, showing which guides are helpful and which need a rewrite.
How We Collect Your Information
There are really only three doors through which information reaches us: the forms you fill in, the cookies your browser stores, and the analytics tools running quietly in the background. None of it happens without your browser allowing it, and non-essential cookies require your consent through our banner.
We do not buy personal information from data brokers, and we do not run quizzes designed purely to harvest email addresses. If that ever changed, we would update this policy and make the purpose obvious at the point of collection, not bury it in fine print.
Contact and Feedback Forms
Our contact and feedback forms are the most direct route: what you type is what we get. Fields are usually limited to name, email and message, with anything optional marked clearly. Submitting a form sends the information to our team's inbox, used solely to respond to you.
We do not add form submissions to any marketing list automatically. Newsletter-style updates would require a separate, clearly labelled opt-in — ticking one box does not mean ticking the other.
Cookies and Analytics Tools
Cookies are small text files a website asks your browser to store, so it can remember something between visits — that you have seen the cookie banner, say, or which comparison table you had open. Analytics tools use similar technology to build a picture of how people move around the site.
We rely on a mainstream analytics platform to see aggregate patterns: which guides get read, how long people stay, and which pages cause visitors to bounce back to search. We look at trends across thousands of visits, not individual reading habits.
Why We Collect and Use Your Information
We only collect information for reasons we can explain in a sentence. If we cannot tell you plainly why we need something, we probably should not be asking for it, and that is the test we hold ourselves to across every form and tool on the site.
In practice, that means using your information to answer questions, keep the site working securely, and understand which guides — on pokies, bonuses, payments or anything else — are genuinely useful, so we can improve or retire the ones that are not.
Running and Improving Nook
Analytics data shows us which guides are being read, searched for and shared, and which are quietly ignored. That steers what we update first: a page with steady traffic but a high bounce rate probably needs clearer writing, not abandonment.
We also use aggregate data to plan new content. If readers keep arriving from search terms about one topic, that is a strong hint we should cover it properly rather than leaving people to piece it together from three articles.
Keeping the Site Secure
Technical information such as IP addresses and request logs helps our hosting provider and us spot unusual activity — a sudden flood of requests from one address, for instance, which might signal an automated attack rather than a genuine reader.
This is a background, protective use of data rather than anything touching your reading experience directly. We keep it only as long as it is useful, typically weeks rather than years.
Cookies and Analytics in Detail
Because "cookies" gets thrown around without much explanation, here is the plain version: when you first land on Nook, your browser is offered a small file to store. It might remember your cookie preference, or help our analytics tool recognise the same browser across a session.
Not all cookies are equal, and we think it is worth breaking them down properly rather than lumping them into one vague "we use cookies" line, which is exactly the kind of privacy writing we try to avoid.
Types of Cookies We Use
The table below sets out, in general terms, the categories of cookies you are likely to encounter on Nook. Exact providers can change as we swap tools, but the categories and their purposes stay fairly stable.
| Cookie type | What it does | Typical duration |
|---|---|---|
| Strictly necessary | Remembers your cookie banner choice and keeps core features working | Session to 12 months |
| Analytics | Shows us, in aggregate, which pages are read and how people navigate | Up to 24 months |
| Preference | Remembers settings such as display options or a dismissed notice | Up to 12 months |
| Advertising / affiliate | Tracks, in general terms, that a click on a comparison led to a visit on an operator's site | Typically 30–90 days |
Strictly necessary cookies cannot be switched off through our banner, because the site would not function properly without them — closer to a light switch than a preference. Everything else is optional, and declining it simply means we learn a little less about how the site is used.
Managing Your Cookie Preferences
When you first visit Nook, a cookie banner lets you accept or decline non-essential cookies. You can change your mind by clearing your browser's cookies for our domain and revisiting the site, which triggers the banner again.
Most browsers also let you block or delete cookies at a broader level through their settings menu, and several offer a "do not track" style setting. We respect the choice you make through our own banner; browser-level controls are between you and your browser.
Pros of Accepting Cookies
- Comparison tables and tools remember your settings between visits
- You will not see the cookie banner reappear on every page
- Helps us find and fix confusing or outdated guides faster
Cons of Accepting Cookies
- Some browsing information is shared with analytics and advertising partners
- Affiliate partners may see, in general terms, that you clicked through to an operator
- You will need to reset preferences if you clear your browser's cookies
Third-Party Services and Links
Nook uses a small number of third-party tools to keep the site running — a hosting provider, an analytics platform, and occasionally an advertising or affiliate network that helps fund the free content we publish. Each provider has its own privacy policy governing how it handles the data it processes.
We choose providers with a reasonable privacy track record and, where relevant, ones operating under recognised security standards, but we cannot control how a third party runs its own systems.
Analytics and Advertising Partners
Our analytics provider processes browsing data on our behalf to produce the aggregate reports described above. Advertising and affiliate partners may use cookies to understand, in general terms, that a reader who saw a comparison table later visited an operator's site — standard affiliate-tracking practice across the content industry.
We do not sell personal information to these partners. Where money changes hands, it is typically a referral fee paid by an operator when a reader signs up through one of our links, not a payment for data.
Links to Casino Operators and Offshore Sites
Guides like our real money casino comparisons and our online pokies explainer link out to individual operators. Click through and you leave Nook for a site with its own privacy policy and regulatory environment, since most operators referenced run on offshore licences — something we unpack in our guide to licensing and regulation.
We genuinely encourage you to read an operator's own privacy policy before signing up anywhere, particularly around identity verification and how long they retain account and transaction records, since practices vary a lot between operators and sit outside our control.
How We Store and Secure Your Data
Information collected through Nook is stored on servers operated by reputable hosting and cloud infrastructure providers. We do not keep spreadsheets of reader emails on someone's personal laptop, and access to the systems that hold your information is limited to the few people who need it to run the site.
We treat security as an ongoing job rather than a one-off box to tick: keeping software updated, using secure connections, and reviewing which tools still need access to reader data as our toolkit changes.
Where Your Data Is Stored
Our hosting and analytics providers typically operate data centres in multiple countries, including the United States and the Asia-Pacific region. Information collected on Nook may therefore be processed or stored outside Australia, which we explain more fully in the overseas data handling section below.
We choose providers that publish clear security and privacy commitments, and we periodically review those commitments as part of keeping this policy accurate rather than letting it gather dust.
Security Measures We Apply
Nook is served over an encrypted connection — look for the padlock in your browser — which protects information in transit between your device and our servers. Forms are processed through providers that apply their own security layers on top of ours.
No website can honestly promise perfect security, and we would be lying if we told you otherwise. What we can promise is that we do not collect more than we need, we limit who can access what we hold, and we take any reported issue seriously and quickly.
Data Retention
We keep personal information only for as long as it serves the purpose we collected it for, or as long as required by law, whichever is longer. After that, our aim is to delete it or strip out anything that could identify you.
Retention periods differ by type. A support email thread might sit in our inbox for a couple of years in case you follow up, while raw analytics logs are typically aggregated and stripped of identifying detail on a much shorter cycle, often within weeks.
How Long We Keep Different Records, and How We Delete Them
Contact form submissions are generally kept as long as needed to resolve your enquiry, plus a reasonable period afterwards in case a related question comes back. Server and security logs are usually cycled out within weeks, and cookie-based identifiers expire on their own schedule, set out in the cookie table above.
Where we do not need information in identifiable form, we prefer to de-identify or aggregate it rather than delete it outright, since aggregated data carries no privacy risk once nobody can be identified from it. If you ask us to delete information you have given us directly, we will do so unless we have a genuine legal reason to keep a record.
Your Rights Under the Privacy Act 1988 and the APPs
The Privacy Act 1988 (Cth) is the main law governing how Australian organisations handle personal information, built around 13 Australian Privacy Principles, usually shortened to the APPs. They cover everything from how information is collected to how it must be secured, corrected and, in some cases, deleted.
We are a small publisher rather than a bank or government department, but we apply the spirit of the APPs across everything we do, because it is simply the right way to treat people's information, not a compliance exercise reserved for larger businesses.
The 13 Australian Privacy Principles at a Glance
For readers who like to see the detail rather than take our word for it, here is a plain-language snapshot of all 13 principles as they apply to organisations like Nook.
- APP 1 — Open and transparent management of personal information
- APP 2 — Anonymity and pseudonymity, where practicable
- APP 3 — Collection of solicited personal information
- APP 4 — Dealing with unsolicited personal information
- APP 5 — Notifying you when we collect your information
- APP 6 — Use or disclosure of personal information
- APP 7 — Direct marketing
- APP 8 — Cross-border disclosure of personal information
- APP 9 — Adoption, use or disclosure of government-related identifiers
- APP 10 — Quality, meaning accuracy, of personal information
- APP 11 — Security of personal information
- APP 12 — Access to personal information
- APP 13 — Correction of personal information
You do not need to memorise this list — we included it because transparency is one of the principles itself, and it felt dishonest to talk about the APPs without showing you what they actually are.
How to Access or Correct Your Information
Under APP 12, you can ask what personal information we hold about you, and under APP 13, ask us to correct it if wrong or out of date. In practice, this mostly means contact form and email records, the bulk of what we hold on identifiable individuals.
To make a request, use the contact details at the end of this policy and tell us clearly what you are asking for. We will respond within a reasonable timeframe, and if we need more information to verify who you are, we will explain exactly what and why.
Making a Complaint, Including to the OAIC
If you think we have mishandled your personal information, tell us first. Email us, explain the issue, and give us a genuine chance to sort it out. Most privacy concerns on a site like ours come down to a misunderstanding or a setting we can simply switch off for you.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner, or OAIC, the independent regulator responsible for privacy in Australia. The OAIC can investigate complaints against organisations covered by the Privacy Act and publishes guidance on lodging a complaint at oaic.gov.au.
Overseas Data Handling
Some tools we rely on — hosting, analytics, form processing — are run by international companies, meaning personal information collected on Nook can be transferred to, and stored in, countries outside Australia. This is normal for a modern website and is covered by APP 8, which deals specifically with cross-border disclosure.
Where practicable, we choose providers that commit to recognised security and privacy standards, and we consider the jurisdiction a provider operates in before relying on it. That said, we cannot guarantee every overseas jurisdiction offers privacy protections identical to Australia's own.
Cloud Hosting and International Transfers
Our hosting and analytics infrastructure is typically distributed across data centres in North America and the Asia-Pacific region, standard for cloud-based services of Nook's size. Information may sit on servers in more than one country at a given time, depending on load and redundancy.
We do not have a commercial relationship involving the sale of reader data to an overseas buyer, and we would tell you directly, through an update to this policy, if that ever changed.
Offshore Casino Operators Are a Separate Matter
It is worth repeating this clearly: the offshore operators we write about are not covered by our privacy policy or Australian privacy law in the way you might assume. Most operators referenced in an online casino australia comparison run under licences from jurisdictions such as Curaçao or Malta, sitting outside Australian consumer protection frameworks entirely.
This also matters for BetStop, the National Self-Exclusion Register. It lets Australians exclude themselves from licensed Australian wagering services, but it has no reach over offshore casino operators — a gap we think readers deserve to know about before handing over any personal details.
Age Restriction, Policy Changes and Contact
Nook writes about gambling-adjacent topics, so age matters. This site, and the operators it discusses, are intended strictly for adults aged 18 and over (18+). We do not knowingly collect personal information from anyone under 18, and if we become aware that we have, we will delete it.
If gambling has stopped being fun, or you are worried about your own habits or someone else's, free, confidential support is available around the clock through Gambling Help Online on 1800 858 858.
If gambling stops being fun, help is free, confidential and available 24/7 through Gambling Help Online on 1800 858 858. Licensed Australian wagering providers also support BetStop, the National Self-Exclusion Register — though it is worth knowing BetStop does not cover offshore online casino australia operators, which sit outside its reach entirely.
18+ Access and Responsible Gambling Support
Because this policy sits alongside content some readers use to compare gambling options, it is worth saying plainly here too: nothing on Nook is designed for, or should be accessed by, anyone under 18. Parents concerned about underage access can use standard device or browser-level parental controls.
For anyone whose gambling is becoming a worry — their own or a family member's — Gambling Help Online remains free, confidential and available 24/7 on 1800 858 858, and licensed Australian wagering providers also support BetStop for those wanting to formally lock themselves out of licensed services.
Policy Updates and How to Contact Us
We update this policy when our tools change, when the law changes, or when we simply spot a section that could be clearer. Meaningful changes — anything affecting what we collect or how we use it — are reflected in an updated "last modified" date on this page, rather than edited quietly with no trace.
If you have a question about this policy, want to access or correct information we hold, or want to raise a concern before going to the OAIC, get in touch through our editorial team's contact details, listed with the rest of our masthead information. We aim to respond to genuine privacy enquiries promptly.
Sources
- Office of the Australian Information Commissioner (OAIC) — regulates the Privacy Act 1988 and the Australian Privacy Principles
- Gambling Help Online — free, confidential 24/7 support — 1800 858 858
- AUSTRAC — Australia's AML/CTF and financial-intelligence regulator
Read more
- online casino Australia guide — our pillar overview
- about our review team — how we test and score
- licensing and regulation — the IGA, ACMA and offshore licences
Chloe Bennett
Guides Editor · Nook
Chloe Bennett is Nook's Guides Editor, responsible for making sure every page on the site, including the policy pages, is written in plain, honest English. She reviews and updates Nook's privacy and site policies whenever our tools or obligations change, and believes a privacy policy should actually be readable by the people it protects.
Last updated 17 July 2026